Returns Policy

If you have a return or exchange, please send us an email immediately to info@smittenkitten.co.nz or info@smittenkitten.com.au. We will email you back with a return address and reference number.

Damaged/Faulty Items

We ensure our goods are of the highest quality and we are confident that all items purchased from us are in perfect order, in the rare occurrence that you receive a damaged or faulty item please contact us immediately via email to info@smittenkitten.co.nz or info@smittenkitten.com.au.

If the product is in stock, we will provide an exchange. Alternatively, we will offer you a full refund or store credit.

All products must be returned to us within 21 days from the date of purchase and must be returned unworn and in the same condition as they were received, with all labels intact and returned with the item.

Exchange Policy

We make every effort to ensure our product descriptions are as detailed as possible and that includes sizing, images and colour guides. If you have any questions about sizing, colour, fit, fabric or any other concerns, then please feel free to contact us at info@smittenkitten.co.nz or info@smittenkitten.com.au prior to making your purchase – we know our stock really well and are more than happy to help.

If you’re unhappy with your purchase or have ordered the wrong size we are happy to provide an exchange or store credit for the original purchase price of the item (not including shipping costs). Items must be returned to us within 21 days from the date of purchase and must be unworn, in a resalable condition with all labels intact and returned with the item. The cost of shipping the returned item is the responsibility of the buyer.

We will not consider conditions caused by normal wear and tear or failure to follow care instructions to be a fault.

Due to the nature of our business and for hygiene purposes we do not accept exchanges for items which have been worn and not returned in their original condition.

If your order is not what you expected for any reason, please feel free to get in touch at info@smittenkitten.co.nz or info@smittenkitten.com.au and we will do our best to assist you and resolve your concerns.